www.twitter.com

Many hotels, airlines, and other kinds of travel companies are now lining up to promote their brands on Twitter. Companies say that it’s a great way to promote their brand, but at the same time, they are able to interact with customers on a different level. This is something that many customers have already seen. Some customers are now using Twitter to voice their grievances in the form of tweets. Thus, these customers are getting surprisingly fast responses on everything from bad airplane seats to poor room service.

One man, Ton Wasgner, age 34, was very upset when he found out that his seat on a JetBlue flight to San Francisco from Washington was not next to his 2-year-old daughter and his wife. His first move, as with most people, was to call customer service. The agent told him that he would have to take it up with people at the gate. So, Mr. Wanger chose to go directly to JetBlue and post a plea of help in their Twitter account. JetBlue got back to him that day and got them all seated together before the plane left later on that day.

It took JetBlue only 19 minutes to tweet back and fix the problem. This is a response time that is quicker than almost any other form of customer support offered by airlines and hotel groups.

Other travel companies have also been noted for their quick respond on Twitter. Experts say that this has opened a whole new door to the way that customers can interact with companies on a more personal level.

For more information visit: www.twitter.com